A drain emergency means water or sewage is coming into your home or garden. For example, sewage may rise through a toilet, or a manhole may overflow. Stay safe first, then work out who looks after the pipe.
You can send a request at any hour, because the form takes requests 24/7. Mark it urgent and say what is happening. Then ask the engineer when they can attend, since response times vary.
If sewage is flooding from a public sewer, call Scottish Water on 0800 0778 778. Its helpline shows as open 24 hours a day, seven days a week. Scottish Water says it usually attends within 4 hours for an internal flood and within 24 hours for an external flood, but severe weather can change this.
Keep children and pets away from sewage, because it can carry germs. If water is near electrics, stay clear and ask a qualified electrician for advice.
Work out whether the water comes from your drain, a public sewer or the road. That decides who you call first, since each has a different owner.
If the cause is your private drain, an engineer can clear or repair it. Ask whether a non-return valve would suit your drains, because that makes a repeat less likely.
Sewage flooding from a public sewer goes to Scottish Water on 0800 0778 778. Call your insurer as well, because Scottish Water says your insurer is best placed to help.
Flooding from roads, or a blocked road gully, goes to your local council. Councils are responsible for the drainage of local roads and public highways, while Transport Scotland handles motorways and major trunk roads.
Tell Scottish Water as soon as you can about sewage pollution in a river or stream. SEPA also takes pollution reports on 0800 807 060, where a live operator answers Monday to Friday, 8am to 6pm. However, its online form is not for emergencies where life, health or property is at immediate risk.
If flooding appears to contain sewage, call Scottish Water on 0800 0778 778. Its website shows that line as open 24 hours a day, 7 days a week. For a blocked private drain, send a request here and mark it urgent.
That depends on the engineer, so ask before you agree to anything. Ask whether out-of-hours work costs more, and get the quote in writing first.
That depends on the engineer who takes your job. Ask whether there is a call-out charge before they visit. Then ask for the quote in writing, so you can compare it with others.
This website cannot promise an arrival time, because it depends on the engineer and how busy they are. Mark your request urgent and say if water or sewage is coming into your home. You can then ask the engineer for a time when they get in touch.
Yes, the request form is open 24/7 for Glasgow and surrounding areas. That describes the form only, not when someone will attend. Mark an urgent job as urgent in the job details.
Prices vary with the cause, the access and the type of drain. Ask for a written quote before work starts, so you know what you are agreeing to. Also ask what the quote covers.
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