Sewage in the house or a flooded garden in Paisley calls for calm, quick decisions. Keep people and pets away from any sewage. Then work out where the water is coming from.
Stop using water in the property and keep people away from sewage, because it can carry germs. Wash your hands well afterwards.
Flooding from a public sewer is Scottish Water's job, on 0800 0778 778. Flooding from roads goes to Renfrewshire Council, as Scottish Water advises.
Take photos of any damage, because you will need them when you contact your insurer. Scottish Water says your insurer is best placed to help after sewer flooding.
Take photos of any damage for your insurer. Then send an urgent request, because the engineer can plan better with a clear description. Call Scottish Water too if sewage comes from a public sewer.
About 500 basements in Scotland flood each year when sewers back up. If you have a basement or cellar in Paisley, move valuables off the floor. Mark your request urgent if water is coming in.
A few good questions can save money later, because they show how the engineer works. Put them in your request, or ask when the engineer replies.
Scottish Water says to contact your local council about flooding from roads. In Paisley, that is Renfrewshire Council. If sewage is mixed in, call Scottish Water on 0800 0778 778 as well.
If it comes from a public sewer, call Scottish Water on 0800 0778 778. If the blockage is in your own pipe, send an urgent request here. Either way, tell your insurer and keep people away.
Sewage coming into your home, flooding from a blocked drain or an overflowing manhole can all be urgent. Mark your request urgent and say what has happened.
They can, so ask about any call-out charge before you agree. One UK cost guide lists higher call-out fees for emergencies, but none is specific to Paisley.
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