Privacy Policy

1. Information we collect

When you send a request, the form asks for your name, phone number, postcode and address. It also asks which service you need, and you can add job details if you wish. If you contact us, we keep your contact details and your message, because we need them to reply.

2. How we use your information

We use your details for a few simple reasons. The main ones are:

Pass your request to a drainage engineer, who can then contact you about the job
Reply to your questions about a request
Keep a record of requests
Meet legal duties

3. Who sees your information

We do not sell your personal information. We pass your request to a drainage engineer so that they can contact you. Once they do, they also hold your details, so ask them how they use them.

We also use hosting and email services to store and send requests. These services handle your details only to run the website, since we need them to receive your request.

4. Storage and how long we keep it

Requests are stored in a database and sent to us by email. We keep them only as long as we need them to deal with your request and to meet legal duties. However, no method of sending data over the internet is completely safe.

5. Analytics

The site uses Google Analytics 4 to count visits and page views. It runs only after you press Accept on the cookie banner, because that is when you give consent. If you press Reject, it stays off.

6. Google Maps

The contact page and each town page include a Google Maps map that loads from Google. Google may receive technical data, such as your IP address, when the map loads. The Cookie Policy explains this in more detail.

7. Your rights

You have rights over your personal data. For example, you can:

Ask for a copy of your personal data
Ask us to correct data that is wrong
Ask us to delete your data
Withdraw your consent to analytics, using Cookie settings in the page footer

To use any of these rights, contact us through the online form below. We will reply to you, although we may ask you to confirm who you are first.

8. Contact us

For privacy questions, use our online form: /contact/. The data controller is Glasgow Drain Unblocker. You can reach it through that form only.

Read about drainage services, including blocked drains, CCTV drain surveys and emergency drain services. You can also send a request at any time.